Shipping Policy

01. Shipping Rates and Costs

Elsfree uses a simple flat-rate shipping structure so customers can understand the standard delivery charge before completing a purchase. The applicable shipping fee is displayed during checkout and included in the order total before payment is submitted.

The standard flat rate covers the shipping service offered for eligible orders. The final amount payable is determined by the products in the shopping cart, any applicable taxes, and the shipping charge displayed at checkout.

Please review your checkout summary before submitting payment. If the shipping amount shown during checkout differs from the standard rate described here, rely on the clearly displayed checkout total and contact our support team if you need clarification before placing your order.

02. Order Processing and Handling Time

After an order is submitted successfully, Elsfree begins the order preparation process. This includes reviewing the order details, confirming product availability, preparing the items, and arranging shipment with an appropriate delivery carrier.

Handling time is separate from transit time. The handling period covers the time required for order preparation before dispatch, while transit time covers the carrier's transportation of the package after it has been shipped.

Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays generally begin processing on the next business day. Processing may take longer if an order requires address clarification, payment verification, inventory review, or other additional checks.

Order Cut-Off Time

Elsfree's daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders submitted before the cut-off time on a business day are scheduled to enter processing in accordance with our normal handling procedure. Orders submitted after the cut-off time are generally treated as received for processing on the next business day.

Meeting the cut-off time does not mean that an order will ship on the same day. All orders remain subject to the stated handling period, product availability, payment confirmation, and any necessary order verification.

03. Estimated Delivery Timeline

The estimated total delivery time for standard shipping is 4–9 business days. This estimate combines the order handling period and the carrier transit period. The actual arrival date may vary according to the destination, carrier operations, weather, public holidays, and other circumstances outside our control.

Delivery estimates are provided for planning purposes and are not a guarantee of arrival on a specific calendar date. For example, an order placed late on a Friday may not begin handling until the next business day. Weekends and public holidays are not counted as business days in these estimates.

If your order contains multiple items, the items may be shipped together or separately when operationally necessary. If separate shipments are used, tracking information may be provided for each package where available.

04. Delivery Services and Carriers

Elsfree uses established delivery services to transport customer orders. Depending on availability, destination, package characteristics, and operational requirements, shipments may be delivered by one of the following carriers:

The carrier used for an order may vary. Customers generally cannot guarantee a particular carrier unless an available shipping option expressly provides that choice at checkout. Carrier selection is based on the shipping service available for the order and destination.

Once a package has been handed over to the carrier, transportation, routing, delivery attempts, and final delivery scans are managed by that carrier. Elsfree will assist with reasonable shipment inquiries, but carrier operations may affect the timing and visibility of tracking updates.

05. Shipment Confirmation and Tracking

When your order has been dispatched, Elsfree will provide shipment confirmation and tracking information when available. Tracking details may be sent to the email address supplied at checkout or made available through the order communication process.

How to Track Your Package

1. Check the email address used when placing your order for a shipment confirmation or tracking notification.
2. Locate the tracking number or tracking link included in the notification, if available.
3. Open the relevant carrier's official tracking service and enter the tracking number, or follow the tracking link provided.
4. Review the latest scan, estimated delivery information, and any instructions issued by the carrier.
5. If the tracking information remains unavailable or appears inconsistent after a reasonable period, contact Elsfree support with your order number.

Tracking information may not appear immediately after dispatch. Carriers often require time to scan and register a package in their systems. During this interval, the tracking page may show that information is pending, that the label has been created, or that the package has not yet received its first scan.

Tracking updates are controlled by the delivery carrier and may be delayed, incomplete, or temporarily unavailable. An absence of new scans does not necessarily mean that a package has stopped moving. Please allow time for the carrier to update its tracking system before requesting an investigation.

06. Shipping Destinations and Address Accuracy

Shipping availability depends on the destinations supported at checkout. Customers should confirm that their address is eligible for delivery before completing an order. If a destination is unavailable or cannot be accepted by the selected shipping service, the applicable options will be limited to those presented during checkout.

Please enter a complete and accurate shipping address, including the recipient's full name, street address, apartment or unit number where applicable, city, state, ZIP code, and a valid contact detail when requested. An incomplete or incorrect address may result in delivery delays, a failed delivery attempt, or a package being returned to the sender.

Address Changes After Checkout

If you discover an address error after placing an order, contact Elsfree as soon as possible at support@elsfree.com. Please provide your order number and the corrected address. We will review the request based on the order's current status.

Address changes may be possible before an order is prepared or handed over to the carrier. Once a package has been dispatched, we cannot guarantee that the shipping address can be changed. In that situation, any rerouting or delivery-interception options depend on the carrier's policies and availability.

Customers are responsible for reviewing the shipping details entered during checkout. If a package cannot be delivered because the address provided was incorrect or incomplete, additional delivery arrangements may be necessary.

07. Delivery Attempts and Successful Receipt

Customers should make sure that the delivery address is accessible and that someone can receive the package when required by the carrier. Depending on the service used, the carrier may leave the package in an appropriate location, request a signature, attempt redelivery, or provide instructions for collection.

Carrier procedures differ by service and destination. Please follow any delivery notice or instructions issued by USPS, UPS, or FedEx. If a delivery attempt is unsuccessful, the carrier may make another attempt or hold the package for collection in accordance with its applicable procedures.

If tracking shows that a package has been delivered but you cannot locate it, consider checking the following before contacting support:

• Confirm that the shipping address on your order is correct.
• Check the mailbox, porch, entryway, parcel locker, and other customary delivery locations.
• Ask household members, building staff, or neighbors whether they accepted the package.
• Review the carrier's delivery scan, photograph, or delivery note if one is available.
• Contact the carrier to ask for further delivery details, and contact Elsfree if you still need assistance.

A carrier's delivery scan is an important part of a shipment inquiry. Elsfree will review the information available and provide reasonable assistance with the next steps. The outcome of an investigation may depend on the carrier's records and the circumstances of the delivery.

08. Delays and Circumstances Beyond Our Control

Elsfree works to process orders within the stated handling period and uses delivery services to support timely shipment. However, delivery schedules may be affected by events that are outside our direct control. In these situations, actual delivery may take longer than the estimated timeframe shown in this policy.

Potential causes of delay include, but are not limited to:

• Severe weather, storms, flooding, or other natural events.
• Public holidays, peak-season shipping volumes, and carrier backlogs.
• Transportation interruptions, operational disruptions, or routing changes.
• Incorrect, incomplete, or difficult-to-verify delivery addresses.
• Security checks, payment verification, or additional order review.
• Delivery access restrictions, missed delivery attempts, or recipient unavailability.
• Other events affecting the carrier's ability to transport or deliver a package.

When a delay occurs, customers should first review the latest tracking information for available updates. If the estimated delivery period has passed and there is no meaningful tracking progress, contact our support team. We will review the information available and help determine appropriate next steps.

Delivery estimates are not a promise that a package will arrive on a specific date. Any revised delivery date displayed by the carrier should be treated as the carrier's current estimate and may change as the shipment progresses.

09. Lost, Missing, or Damaged Shipments

Packages That Appear Lost

If your package has not arrived within the estimated delivery timeframe, check its tracking status and contact Elsfree at support@elsfree.com. Include your order number and any relevant tracking information. We will review the shipment details and, where appropriate, assist with a follow-up inquiry with the delivery carrier.

A package with delayed tracking is not automatically considered lost. The carrier may need additional time to update its records or complete delivery. We will consider the available tracking history and carrier information when reviewing a missing-shipment report.

Packages Marked as Delivered but Not Received

If the carrier marks your order as delivered but the package is missing, check the delivery location and ask other household members or building staff whether they received it. You may also contact the carrier to request further information about the delivery scan. If the package remains missing, contact Elsfree so we can review the available details.

Items Damaged During Transit

If your order arrives damaged, please contact support@elsfree.com as soon as reasonably possible. Include your order number, a description of the damage, and clear photographs of the affected item and its packaging where available. Please retain the item and packaging while the issue is being reviewed.

Each report will be assessed according to the circumstances and the information provided. Depending on the findings and the applicable return or refund terms, additional information, a return, a replacement, or another appropriate resolution may be discussed.

10. Order Changes and Cancellations

If you need to correct an order detail or request a cancellation, contact Elsfree as quickly as possible after checkout. Please include your order number and clearly describe the requested change.

We will review the request based on the order's current processing status. Requests received before preparation or dispatch may be easier to accommodate. Once an order has been packed, dispatched, or transferred to the carrier, changes and cancellations may no longer be possible.

If a shipment has already left our facility, customers should contact support for guidance rather than assuming the order can be stopped. Any available rerouting, refusal, or return options will depend on the carrier's procedures and the applicable store policies.

11. Shipping for Jewelry and Accessories

Elsfree offers accessories including bracelets, earrings, necklaces, and rings. We prepare orders for shipment with attention to the condition of the products and the information required for fulfillment.

Product availability may vary. If an item requires additional processing or cannot be prepared within the normal handling period, the order's processing timeline may be affected. If a material change to the expected fulfillment timeline becomes known, customers should receive relevant information through the available order communication channels.

Please review the product description and any applicable item-specific information before ordering. Shipping estimates describe transportation and handling timelines; they do not change the product specifications or any separate terms applicable to returns, refunds, or exchanges.

12. Taxes and Other Charges

The shipping fee is shown separately or included in the order summary during checkout, depending on how the checkout page presents the total. Any applicable taxes or other charges collected at checkout will be displayed before the customer confirms payment.

The amount payable for an order is the total shown in the final checkout summary before payment is submitted. Customers should review the product subtotal, shipping charge, applicable taxes, and final order total carefully before placing an order.

If any destination-specific fees or other charges may apply outside the checkout process, customers should review the relevant information provided for that destination before purchasing. Elsfree does not represent that charges imposed by third parties or authorities are included in the standard shipping rate unless expressly stated.

13. Customer Responsibilities

A smooth delivery process depends on accurate order information and timely communication. To help avoid unnecessary delays, customers are encouraged to:

• Provide a complete and accurate delivery address at checkout.
• Use an email address that can receive order and shipping notifications.
• Review the order confirmation and report any errors promptly.
• Monitor tracking information after the package has been dispatched.
• Follow carrier instructions for delivery, redelivery, or collection.
• Contact customer support if the order is delayed, damaged, or missing.
• Keep the order number and relevant shipment information available when requesting assistance.

Providing accurate information and responding promptly to delivery inquiries can help reduce avoidable delays. If you need assistance at any stage, our support team can review the information available and explain the next steps.

14. Policy Scope and Updates

This Shipping Policy describes the standard shipping rates, handling times, estimated transit times, tracking procedures, and delivery practices applicable to orders placed with Elsfree. It should be read together with any other applicable store policies and the order details displayed at checkout.

The delivery estimates in this policy are based on the standard timelines stated above. Individual orders may differ due to destination eligibility, product availability, carrier service, or circumstances arising after checkout.

Elsfree may revise this policy when shipping services, operational procedures, or store practices change. The version published on this page is the version customers should consult when reviewing our current shipping terms. Any order-specific information communicated during checkout or directly in relation to an order should also be reviewed.