FAQs

Frequently Asked Questions (FAQs)

Last Updated: April 20, 2026

This FAQ section provides answers to commonly asked questions about shopping with Elsfree. It is designed to offer clear and helpful information regarding orders, shipping, returns, and general inquiries.

1. Orders

How do I place an order?

To place an order, browse our collection of bracelets, earrings, necklaces, and rings, select your desired item, and proceed to checkout. Follow the steps to enter your shipping and payment information.

Can I change or cancel my order?

Orders may be changed or canceled before they enter the processing stage. Once processing begins, modifications or cancellations may not be possible. Please contact us as soon as possible for assistance.

What if I entered incorrect information?

If you notice an error in your order details, contact us immediately. We will attempt to assist before the order is processed, although changes cannot be guaranteed once processing has started.

2. Shipping

How long does shipping take?

Estimated delivery times are as follows:

Stage	Estimated Time
Handling Time	1 – 2 Business Days
Transit Time	3 – 7 Business Days
Total Delivery	4 – 9 Business Days

Delivery times are estimates and may vary depending on external conditions.

How much does shipping cost?

We offer a flat shipping rate of $6.99 for all eligible orders.

Which carriers do you use?

Orders are shipped using trusted logistics providers such as USPS, UPS, or FedEx.

Will I receive tracking information?

Yes. Once your order has been shipped, a tracking number will be sent to your email. Tracking updates may take some time to appear.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must meet return eligibility requirements.

Are returns free?

Yes. We do not charge return fees, restocking fees, or return shipping costs.

How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days after the return has been reviewed.

What if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and order details. We will review the case and determine the appropriate resolution.

4. Products

What products do you sell?

Elsfree offers a curated collection of jewelry, including bracelets, earrings, necklaces, and rings.

Are product images accurate?

We aim to provide accurate product images and descriptions. However, slight variations may occur due to lighting, screen settings, or production differences.

5. Payments

What payment methods do you accept?

We accept secure payment methods available at checkout. Payment details are processed through trusted third-party providers.

Is my payment information secure?

Yes. Payment processing is handled securely by third-party providers. We do not store full payment card details on our systems.

6. General Questions

Do you ship internationally?

Shipping availability depends on logistics coverage. If your location is not supported, you may be notified during checkout or afterward.

What should I do if my package is delayed?

Delays may occur due to factors beyond our control, such as carrier issues or weather conditions. You may track your package using the tracking number provided.