Shipping Policy

Last Updated: April 20, 2026

This Shipping Policy describes how orders placed through Elsfree ("we", "our", or "us") are processed, shipped, and delivered. The purpose of this policy is to provide clear, transparent, and structured information regarding shipping procedures, delivery timelines, costs, and customer responsibilities.

By placing an order with Elsfree, you acknowledge that you have reviewed and understood the shipping terms outlined below. While we aim to maintain consistency and reliability in our shipping operations, all timelines and processes described are estimates and may be subject to change due to operational or external factors.

1. Order Processing Overview

Once an order is successfully placed and payment has been confirmed, it enters our processing system. During this stage, orders are reviewed, verified, prepared, and packaged for shipment.

Order processing is conducted during standard business days and excludes weekends and major holidays. The timing of processing may vary depending on order volume, product availability, and operational conditions at the time of purchase.

• Orders are processed Monday through Friday
• Orders are not processed on Sundays or major public holidays
• Processing begins after payment confirmation is successfully completed

2. Handling Time

Handling time refers to the period required to prepare your order for shipment. This includes order verification, product selection, packaging, and coordination with shipping carriers.

Processing Stage	Estimated Time	Description
Handling Time	1 – 2 Business Days	Order review, preparation, packaging, and dispatch coordination

Handling time estimates are based on typical operational conditions and may vary depending on demand, inventory checks, and logistical factors.

3. Order Cut-Off Time

The daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday.

• Orders placed before the cut-off time may begin processing the same business day
• Orders placed after the cut-off time will generally be processed on the next business day
• Orders placed on weekends will be processed on the following business day

4. Shipping Cost

Elsfree applies a flat-rate shipping fee for all eligible orders. This structure is designed to provide clarity and consistency at checkout.

Shipping Method	Cost
Standard Shipping	$6.99 (Flat Rate)

Shipping fees are displayed during checkout prior to order confirmation. Additional charges may apply in certain circumstances such as reshipment or address correction.

5. Transit Time

Transit time refers to the duration required for a package to travel from our fulfillment facility to the delivery address after shipment.

Shipping Stage	Estimated Time	Details
Transit Time	3 – 7 Business Days	Time in transit after shipment is handed to the carrier

6. Total Estimated Delivery Time

The total delivery time includes both handling time and transit time. These timelines are estimates and should not be interpreted as guaranteed delivery commitments.

Stage	Estimated Duration
Handling Time	1 – 2 Business Days
Transit Time	3 – 7 Business Days
Total Estimated Delivery	4 – 9 Business Days

7. Shipping Carriers

Elsfree collaborates with established logistics providers to facilitate delivery. Orders may be shipped using one of the following carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is determined based on operational efficiency, destination, and package characteristics. Customers are not able to select a specific carrier during checkout.

8. Tracking Information

Tracking information is typically provided once an order has been shipped.

• A tracking number will be sent via email
• Tracking updates may take 24–72 hours to become visible
• Status updates are managed by the carrier

Customers are encouraged to monitor shipments using the provided tracking link.

9. Shipping Destinations

We ship to locations where our logistics partners operate. Availability may vary depending on service coverage.

In cases where a location is not serviceable, customers may be notified and orders may be adjusted or canceled accordingly.

10. Address Accuracy

Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.

• Incorrect addresses may result in delays or failed delivery
• Changes may not be possible once processing has begun
• Additional fees may apply for reshipment

11. Delivery Issues

If delivery cannot be completed, the carrier may:

• Attempt redelivery
• Hold the package at a local facility
• Return the package to the sender

Customers may need to coordinate directly with the carrier for further action.

12. Delays

Delays may occur due to factors beyond our direct control, including:

• Weather conditions
• Carrier disruptions
• High seasonal demand
• Operational constraints

Such delays are not considered a failure of service.

13. Lost or Damaged Packages

If a package is lost or arrives damaged, customers should contact us promptly.

We may investigate and determine appropriate next steps based on available information.

14. Contact Information

Detail	Information
Store Name	Elsfree
Email	support@elsfree.com
Support Hours	Monday – Saturday, 8:00 AM – 7:00 PM EST

15. Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes. Updates will be posted on this page with a revised date.

16. Acknowledgment

By placing an order with Elsfree, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.

We appreciate your trust and aim to provide a consistent and transparent delivery experience.