Intellectual Property Claim

Intellectual Property Claim Policy

Last Updated: April 20, 2026

At Elsfree ("we", "our", or "us"), we respect the intellectual property rights of others and expect our users, partners, and suppliers to do the same. This policy outlines the procedures for submitting intellectual property (IP) claims, including copyright, trademark, and related concerns.

If you believe that content available on our website infringes your intellectual property rights, you may submit a formal claim in accordance with the guidelines below.

1. Scope of Intellectual Property Claims

This policy applies to claims involving, but not limited to:

copyright infringement
trademark infringement
unauthorized use of logos, images, or branding elements
misuse of proprietary content

2. Required Information for a Claim

To ensure proper review, your claim should include the following details:

Your full legal name and contact information (email, phone number, address)
A clear description of the intellectual property you claim to own
Proof of ownership (such as registration certificates, original files, or supporting documentation)
The exact URL(s) or location(s) of the allegedly infringing material on our website
A statement that you have a good faith belief the use is not authorized
A statement that the information provided is accurate and complete
Your physical or electronic signature

Incomplete claims may delay review or may not be processed.

3. Submission of Claims

All intellectual property claims should be submitted to:

Contact Detail	Information
Store Name	Elsfree
Email	support@elsfree.com
Subject Line	IP Claim

4. Review Process

Upon receiving a claim, we may:

review the provided information and supporting documentation
request additional details if necessary
temporarily restrict or remove access to the reported content
notify the party responsible for the content

We aim to evaluate claims within a reasonable timeframe; however, response times may vary depending on complexity and volume.

5. Counter-Claim Procedure

If content has been removed or restricted as a result of a claim and you believe this action was taken in error, you may submit a counter-claim.

A counter-claim should include:

your contact information
identification of the removed content and its prior location
a statement explaining why you believe the claim is incorrect
a statement made in good faith that the information is accurate
your physical or electronic signature

6. Actions and Outcomes

Following review, we may take actions such as:

removing or disabling access to infringing content
restoring content if a claim is not substantiated
restricting accounts involved in repeated violations
taking further action where appropriate

Decisions are made based on available information and applicable policies.

7. Repeat Violations

Accounts or users found to repeatedly violate intellectual property rights may have their access limited or terminated.

8. Misrepresentation

Submitting false or misleading claims or counter-claims may result in legal consequences. All submissions should be accurate and made in good faith.

9. Limitation of Responsibility

Elsfree does not independently verify all content on its platform and is not responsible for content provided by third parties. Our role is limited to reviewing and responding to valid claims.